Information Services

Our Mission

Information Services (IS) will act as stewards of civic technology in order to promote an accessible, responsive and transparent government.

About Us

We are responsible for providing and managing the computer hardware and software environment for all City departments and citizen-facing systems like online payments, maps, and service requests. City staff must have access to reliable, accurate and secure information to perform government services and functions. Technical standards and policies, a reliable IT infrastructure, and securing of corporate data and information are key to a successful city technical environment.

IS meets these goals by leveraging work across three teams: Applications, Operations & Infrastructure, and GIS (Geographic Information Systems).

Applications

The Applications Team provides smooth operations of applications used in day-to-day business through

  • Project and application portfolio management
  • Security and risk management
  • Change and communications management
  • Systems integrations
  • Application life cycle management

Staff:  Application Manager, Systems/Applications Analyst (3)

Operations & Infrastructure

The Operations & Infrastructure Team delivers core IT services through

  • Service desk, problem, and incident management
  • Operations management
  • Asset management
  • Infrastructure life cycle management
  • Security response and recovery

Staff: Infrastructure & Operations Manager,Database Administrator, Network Engineer, Operations Analyst

Geographic Information Systems (GIS)

The GIS Team provides GIS services to internal and external City of Durango stakeholders through

  • Data quality and governance
  • Database operations
  • GIS application development
  • Business information and reporting

Staff: GIS Manager, GIS Technician, GIS Analyst

Guiding Principles

Related Information

  • GIS
  • CyberSecurity Program